Ordering Process

Please follow all instructions carefully to ensure there are no issues with your transaction. Orders may be delayed if any information is missing.

Requirements

Photo ID (Passport or license)

Smartphone / Camera

Bank Account to transfer funds

Wallet Address

  1. Include Valid Wallet Address
    Attach the address to your wallet to receive the digital assets. If you require, your broker would be happy to assist you through this process.
  2. Include Valid Wallet Address
    Attach the address to your wallet to receive the digital assets. If you require, your broker would be happy to assist you through this process.
  3. Transfer Funds
    Send a wire transfer in the specified amount to the allocated Caleb and Brown Bank Account. Please note we regularly change our banking details, always visit our banking page to make sure you have the correct details.
  4. Transfer Funds
    Send a picture of the bank transfer confirmation next to an official form of identification(preferably Passport or Driver’s License) using your phone, as pictured below. This mitigates the risk of any bank charge back issues.
    MUST INCLUDE: Sender Name, Amount, Date, C&B Name, C&B AccountNumber
  5. Send All Details to Your Broker
    Your order has now been submitted, your broker will contact you as soon as possible.
  6. Your Broker will execute the trade
    When we receive your order and payment receipt we will execute the trade and issue an invoice detailing your order.
  7. Assets will be sent to your wallet address
    When the bank wire is received, your digital assets will immediately be dispatched to your nominated wallet address.

Example - Hi My Personal Broker, I want to buy USD$25,000 Bitcoin. My wallet address isXXXXX. I have deposited the funds into the specified account, and attached the proof of deposit as per your instructions.

Requirements
  1. Request the Address and Order Type
    Request the address from your broker for the Cryptocurrency you wish to sell and state your intended order. (Note: The brokerage fee is charged as a % of the TOTAL deposit amount)
  2. Send a Small Test
    Send a small test to the provided address then email your broker the units sent and the TXID (the transaction receipt number for a completed transfer).(Note: Please send only a minimal amount across as a test. e.g. 0.0001BTC)
  3. Test Confirmation
    Once your test has been successfully received your broker will email you.
    From here you will be able to send the total amount to our wallet.
    Please ensure to provide us with the TXID each and every time you deposit coins.This will help us identify your transaction.
  4. Order Instructions
    Once you send the Cryptocurrency across in full you can communicate this to your broker with clear order instructions.
  5. Provide Your Bank Details
    Bank Wire Instructions
    Beneficiary Details
    Beneficiary Name:
    Beneficiary Address:
    Beneficiary Account Number (or IBAN):

    Beneficiary Bank Details
    Beneficiary Bank:
    Beneficiary Bank Address:
    (International) SWIFT:
    (United States) ABA Routing Number:

    USD proceeds must be wired to the registered account holder. e.g. If a client has registered under an LLC, funds must be sent to that LLC's bank account. The same goes for individuals.
  6. Funds are Wired to Your Specified Account
    Funds are dispatched shortly after your positions have been liquidated and a receipt has been sent. Standard international wire transfer times will apply. Please expect funds to clear in your account within 1-3 business days.
    If you have not received your funds within this time frame please contact your broker.
  7. Your Broker will execute the trade
    When we receive your order and payment receipt we will execute the trade and issue an invoice detailing your order.
  8. Assets will be sent to your bank account
    Once the trade has been finalized your funds will be dispatched to your nominated bank account.

Example -
Hi (My Personal Broker),

I am wanting to sell [two Bitcoins] to my personal bank account.
Please provide me with the deposit address.
These are my banking details: xxxx

Note: Alternatively, if you do not wish to withdraw your fundsyet, please just let your broker know.

Requirements
  1. Request the Address and Order Type
    Request the address for the Cryptocurrency you wish to sell from your broker and your intended order. (Note: The brokerage fee is charged as a % of the TOTAL deposit amount)
  2. Send a Small Test
    Send a small test to the provided address and email your broker the units sent and the TXID (the transaction receipt number for a completed transfer).
    (Note: Please send only a minimal amount across as a test. e.g. 0.0001BTC)
  3. Test Confirmation
    Once your test has been successfully received your broker will email you. From here you will be able to send the amount and TXID of the Cryptocurrency across to our wallet.
  4. Order Instructions
    Confirm the final order instructions with your broker via email
  5. Provide Your Wallet Address
    Please provide a wallet address that you would like to have the newly purchased coins/tokens sent to. After trade completion we will then send a small transaction first. Once confirmed we will dispatch the balance to your nominated address.
  6. Your Broker will execute the trade
    When we receive your order and crypto deposit we will execute the trade asper your request and follow up with an invoice detailing your order.
  7. Assets will be stored until next steps are confirmed
    The newly purchased assets will then be held in storage for you until we receive your nominated wallet address / further instructions from you.

Example -

Hi (Broker),
I would like to trade my [2 Bitcoins] for [50% THETA and 50% Chainlink].Please let me know what your BTC address is so I can proceed.

Hi (Client),
To proceed with your trade order please deposit your [Bitcoin] to the address below and state how you would like your assets to be allocated.

Address: XXXX

When the transaction is complete please reply to this email with the TXID (transaction ID) and amount sent so we can track your transaction.

Once confirmed, we will begin to fill your order. You will be personally notifiedand invoiced once complete.